Refund & Cancellation Policy

1. Summary

Use the row that corresponds to the product you purchased. The first payment for a software subscription and a later renewal have different refund conditions. The same is true of work that has not started and work that has already been completed or delivered.

2. How to cancel a subscription

Email info@404digital.com from the address used at checkout with the subject "Cancel subscription" and your plan name. Cancellations are confirmed by email within 24 hours on business days. Your access continues until the end of the billing period already paid, and you will not be charged again.

Please identify the subscription you wish to cancel so that your request can be matched to the correct purchase. If you also want a refund, mention that separately and include the information in Section 3. Cancelling future renewals does not, by itself, replace a refund request for an earlier payment.

3. How to request a refund

• Email info@404digital.com with your order email, purchase date, amount and reason.
• We respond within 2 business days. Approved refunds are issued to the original payment method through Stripe.
• Refunds usually appear on your statement within 5–10 business days, depending on your bank.

Describe the issue and identify the product or service concerned. For an undelivered or defective item, explain what was expected and what was received. This helps us review your request against the product description and any agreed project scope.

The time for reviewing a request and the time for your bank to show an approved refund are separate stages. The response and bank-processing periods above describe those stages. Please do not include your full card number or card security code in a refund request.

4. Services and milestones

For SEO packages and custom development, scope and milestones are agreed in writing before work starts. If you cancel after kickoff, you pay only for milestones completed or work already delivered (e.g. audits, articles, backlinks placed, code delivered). Any remaining prepaid amount is refunded.

The written scope provides the reference for identifying completed milestones and remaining work. When requesting cancellation, identify the project and the stage it has reached so that the delivered and undelivered portions can be reviewed.

5. Non-refundable items

• Subscription periods that have ended and were used.
• Work already delivered and accepted (completed articles, placed backlinks, delivered code or reports).
• Third-party costs paid on your behalf with your approval (e.g. domains, paid placements, licences).

The exclusions above concern used periods, accepted delivered work and approved third-party costs. They should be read together with the product-specific conditions in Section 1 and the remedy for defective or undelivered services in Section 6.

6. Defective or undelivered service

If a product does not work as described or is not delivered within the stated timeframe, contact us and we will fix it, re-deliver it, or give a full refund — your choice.

Explain the problem and state whether you would prefer a fix, re-delivery or a refund. Include the product name and purchase email address so that the relevant delivery can be identified. The choice stated above is retained.

7. Chargebacks

Please contact us before opening a dispute with your bank. Most issues are resolved within one business day.

When contacting us, describe the issue and identify the relevant purchase. The request to contact us first is intended to help resolve the matter directly; it does not state that you must give up any rights available through your bank or applicable law.

8. Contact

For a cancellation or refund enquiry sent through the contact form, select “Refund or cancellation enquiry” and include the purchase information described above. Direct email remains available using the same contact address.